Service Desk Specialist (myColorado) - Remote From Anywhere In Colorado
About the position Responsibilities • Providing Tier I support and customer assistance for a mobile application. • Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems. • Installing the myColorado software on supported devices following defined procedures, processes, and methods. • Employing Incident Management procedures to enter tickets into the required tracking system. Requirements • One year of professional experience in an occupational field related to the work assigned to the position including mobile application support. • OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. Nice-to-haves • ITIL Certification. • Agile and scrum methodology experience. • Government work experience. • Experience with iTunes as well as Apple and Google Play Store. • Use of tools and diverse mobile devices makes and models. Benefits • Health insurance • Paid holidays • Flexible scheduling • Professional development opportunities • Wellness programs Apply tot his job