Service Desk Level 1 Analyst Remote

Join DYOPATH – A Great Place to Work 4 Years in a Row! We're proud to be recognized as an amazing workplace year after year. At DYOPATH, we value growth, teamwork, and making technology simple for our clients. Now, we're looking for YOU to join our award-winning team as a Service Desk Level 1 Analyst! Why You'll Love Working Here as a Service Desk Level 1 Analyst • Purpose with Passion: Our L.O.V.E. philosophy, Living Our Values Every Day, turns work into meaningful impact. • Grow & Thrive – From certifications to career paths, DYOPATH invests in your development. • Award-Winning Culture – Recognized as a Great Place to Work four years in a row! • Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated. Why This Role Rocks As a Service Desk Level 1 Analyst, you'll be the first line of support, helping users stay productive and connected. You'll learn new skills, work with a supportive team, and start building a career in IT. Job Title: Service Desk Level 1 Analyst • Schedule: Monday – Friday Core Business Hours • Pay: $20/hour • Location: Remote Why You'll Love Being a Service Desk Level 1 Analyst at DYOPATH • ✅ Work for a company that's been voted a great place to work FOUR years in a row! • ✅ Enjoy a steady weekday schedule with evenings free. • ✅ Competitive pay and career growth opportunities. • ✅ A supportive team that values your success. What You'll Do as a Service Desk Level 1 Analyst • Respond to calls, emails, and chats with professionalism and empathy. • Troubleshoot desktops, laptops, printers, mobile devices, software, and network issues. • Log all interactions accurately in the ticketing system. • Resolve what you can, escalate what you can't—fast! • ✅ Follow up to ensure customer satisfaction. • Keep learning through training and certifications. • Participate in special projects that keep things exciting. What Makes You Shine as a Service Desk Level 1 Analyst • Strong communication and a customer-first mindset. • Basic tech knowledge (hardware, software, networks). • Ability to stay calm and positive under pressure. • A hunger to learn and grow in IT. Awesome Benefits • Medical, Dental & Vision Coverage • Life Insurance • 401(k) with company match • "You Pick a Day" paid holiday • FSA & HSA options • Pet Insurance (because pets are family!) • and much more! • Full benefits overview at dyopath.com/careers Education & Experience • High School Diploma or GED required • One year of professional experience (customer service or technical support preferred) Ready to join a team that values YOU? Apply now and become our next Service Desk Level 1 Analyst! Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. Apply tot his job