Safety Operations Analyst, Content Moderation
Develop a deep understanding of Safety policies, tools, workflows, and metrics. Act as domain expert and functional specialist for stakeholders. Lead initiatives that center around the customer experience and improve policy efficacy, tooling and operational design to increase enforcement quality and reduce risk. Influence new strategies, product launches and tactics using analysis and impact metrics to support your positions. Manage communications with vendors and internal escalations teams, providing support and working collaboratively on scaling solutions. Develop and deliver training for various policies and workflows to large global teams. Facilitate feedback loops between product, enforcement and policy teams. Create and maintain documentation of all workflows and operational processes owned by the team. Twitter is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.