[Remote] Mobile Developer Support Engineer (React Native)

Note: The job is a remote job and is open to candidates in USA. Scandit is a company that empowers people through technology, enhancing efficiency across various industries. They are seeking a Mobile Developer Support Engineer to provide technical support for developers integrating with their SDK, ensuring a smooth developer experience and supporting the success of their product. Responsibilities • Respond to Developer Inquiries: Be the first point of contact for technical support questions, especially related to our SDK for React Native • Triage & Troubleshoot: Investigate issues, guide developers through debugging steps, and escalate complex problems to engineering when needed • Maintain Support Resources: Help improve and update FAQs, internal tools, and technical documentation to streamline future support • Assist During High-Priority Incidents: Step in confidently during urgent support needs, coordinating with internal teams and communicating clearly with customers • Grow Technical Knowledge: Learn progressively more about our platform, with an emphasis on expanding into React Native and mobile frameworks over time Skills • You prioritize the customer experience and have a customer-centric mindset • You possess strong analytical and problem-solving skills • You have experience working with complex React Native applications • You hold a Bachelor's or Master's degree in Engineering, Computer Science, or have equivalent practical experience • You are familiar with mobile and web technologies in general and are willing to learn • You have excellent English communication skills, both oral and written • You can work independently with a high degree of autonomy • Ideally, you have experience in mobile development for both iOS and Android • Experience working with other mobile development frameworks or native iOS/Android is a plus, but we also value willingness to learn and grow Benefits • We are certified as a “Great Place to Work” in 10 countries! • An attractive individual equity plan in a high growth company • Smart, people-first culture • Flexible, office, hybrid or home working • Innovation hackathons • Global team outings • Festive/end of year all company celebrations • Your birthday off • Learning and development opportunities • Mentoring programs • Top notch tech pack to enable you to do your most productive work • Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw and Tokyo • As well as specific benefits related to the location you are joining Company Overview • Scandit is a technology platform that offers smart data capture and barcode scanning software solutions for its users. It was founded in 2009, and is headquartered in Zürich, Zurich, CHE, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship • Scandit has a track record of offering H1B sponsorships, with 2 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job