Remote IT Support Specialist - Delivering Exceptional Technical Support Remotely to Drive Success at Monroe Christian School

Unlock a Rewarding Career Opportunity as a Remote IT Support Specialist Are you a tech-savvy individual looking for a challenging yet fulfilling role that offers the flexibility of remote work? Do you have a passion for delivering top-notch technical support and ensuring seamless IT operations? If so, we've got an exciting opportunity for you! Monroe Christian School, located in Elmwood Park, IL, is seeking a highly skilled and experienced Remote IT Support Specialist to join their team. About Monroe Christian School and the Role Monroe Christian School is dedicated to providing a high-quality education and fostering a supportive community. As a Remote IT Support Specialist, you will play a critical role in ensuring the school's IT infrastructure runs smoothly, providing technical assistance, and resolving complex technical issues. This is an immediate start opportunity that requires a strong and diverse skillset to drive success. Key Responsibilities Provide remote technical support via phone, email, and chat for hardware, software, and network issues, ensuring timely resolution and minimal downtime. Diagnose and resolve technical problems related to operating systems, applications, and peripherals, utilizing your technical expertise and problem-solving skills. Assist with system setup, configuration, and maintenance for end-users, ensuring they are equipped to work efficiently and effectively. Manage user accounts, permissions, and access rights in various IT systems, maintaining security and compliance. Guide users through troubleshooting steps and escalate complex issues as necessary, demonstrating excellent communication and interpersonal skills. Maintain detailed records of issues, solutions, and IT assets using ticketing systems, ensuring accurate documentation and knowledge sharing. Provide training and support to users on new technologies and best practices, promoting IT literacy and user adoption. Collaborate with other IT teams to implement solutions and updates, driving continuous improvement and innovation. Ensure security protocols are followed, including password policies and data protection, safeguarding the school's IT environment. Essential Qualifications To be successful in this role, you should possess: Proven experience as an IT Support Specialist, Help Desk Technician, or similar role, with a strong track record of delivering exceptional technical support. Strong knowledge of Windows, macOS, and Linux operating systems, with the ability to troubleshoot and resolve technical issues. Familiarity with cloud platforms such as Microsoft 365, Google Workspace, and AWS, with experience in managing cloud-based services. Experience with networking concepts (VPN, firewalls, routers, TCP/IP), with the ability to configure and troubleshoot network issues. Proficiency in remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop), with the ability to provide remote technical support. Excellent problem-solving and communication skills, with the ability to work effectively with users and IT teams. Ability to work independently and prioritize tasks efficiently in a remote environment, with a strong sense of self-motivation and discipline. Preferred Qualifications and Skills To take your application to the next level, consider possessing: Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Fundamentals, demonstrating your technical expertise and commitment to professional development. Experience with ITSM ticketing systems like Zendesk, ServiceNow, or Freshdesk, with the ability to manage and resolve incidents efficiently. Basic scripting knowledge (PowerShell, Bash, Python) for automation tasks, with the ability to automate repetitive tasks and improve IT efficiency. Familiarity with cybersecurity best practices and data protection measures, with a strong understanding of IT security principles. Ability to support mobile devices and applications (iOS, Android), with experience in managing mobile device management (MDM) solutions. What We Offer At Monroe Christian School, we offer a range of benefits to support your well-being and career growth, including: Competitive salary benchmarked against industry standards. Free early access to your pay through Homebase, providing you with greater financial flexibility. Opportunities for career growth and professional development, with a commitment to supporting your long-term goals. A dynamic and supportive remote work environment, with the flexibility to work from anywhere. Why Join Our Team? By joining our team as a Remote IT Support Specialist, you'll have the opportunity to: Make a meaningful contribution to the school's IT infrastructure and operations. Develop your technical skills and expertise in a dynamic and supportive environment. Collaborate with a talented team of IT professionals, sharing knowledge and best practices. Enjoy a flexible and remote work arrangement, with the autonomy to work from anywhere. Ready to Take the Next Step? If you're a motivated and experienced IT professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. Don't miss this chance to join our team and make a lasting impact. Apply now and take the first step towards a fulfilling career as a Remote IT Support Specialist at Monroe Christian School. Apply for this job