[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes. As a Customer Service Representative, you will be the voice of Moen, providing world-class customer service and assisting consumers with product, installation, or warranty questions. Responsibilities Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner Navigates multiple databases across multiple systems to provide the quickest response to the consumer Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department Performs other duties and/or special assignments as needed Skills High School diploma or equivalent Experience in a customer service position is required, call center experience is preferred Excellent professional verbal and written communication skills are required Proficient PC skills, including the ability to navigate multiple screens and systems Incumbent must meet internet speed requirements and have a safe and secure workspace Must be able to thrive in a work environment that mandates low mobility and high observation Must be available for training March 9, 2026 - April 3, 2026 Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department Call center experience is preferred Bi-lingual in French or Spanish are a plus Experience with Microsoft Teams a plus Benefits Medical Dental Vision Monthly and annual bonus opportunities Paid time off 401K Profit sharing Product discounts Flexible time off benefits Inclusive fertility/adoption benefits Company Overview Creating a brighter future for water by innovating, designing, and engineering products that enhance your experience with water while using less. It was founded in 1937, and is headquartered in North Olmsted, Ohio, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Moen has a track record of offering H1B sponsorships, with 2 in 2024, 2 in 2023, 6 in 2022, 4 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.