[Remote] Call Center Agent

Note: The job is a remote job and is open to candidates in USA. PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program. This position requires excellent customer service skills and a professional phone presence while adhering to program guidelines and procedures. Responsibilities Handle incoming calls for the Florida Department of Financial Services related to the My Safe Florida Home Program Provide courteous, professional, and accurate assistance to callers Deliver excellent customer service while addressing questions and concerns Maintain a clear, confident, and professional phone presence Communicate information effectively in a friendly and personable manner Adhere to program guidelines, policies, and call-handling procedures Skills Excellent customer service skills Professional phone presence Successful completion of a Level 2 background check Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload Professional Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance Schedule Availability: Candidates must be available to work a Monday through Friday schedule, from 8:00 AM to 5:00 PM EST Background Check: You are able to pass a Level 2 background check Candidates from Florida, Tennessee, and Texas for existing job opportunities Benefits Remote Work Flexibility: Enjoy the convenience and comfort of working from your home. Comprehensive Paid Training: Receive thorough training to ensure your success in the role. Robust Benefits Package: Medical, Dental, and Vision Insurance Life Insurance Supplemental Benefits 401K Retirement Savings Plan Generous Time Off: Benefit from paid holidays and paid time off. Company Overview 24/7 Live Answering Service It was founded in 1990, and is headquartered in Tallahassee, Florida, USA, with a workforce of 201-500 employees. Its website is