[Remote] Bristol West Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OK

Note: The job is a remote job and is open to candidates in USA. Farmers Insurance is committed to delivering peace of mind to customers through protection and comprehensive advice. They are seeking a Customer Service Associate to assist customers with claims processes, providing support and ensuring accurate documentation of interactions. Responsibilities Responds to inbound telephone inquiries in a Claims Contact Center Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties Provide customers with an explanation of the claim process May authorize services such as road side assistance and rental cars Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims Ensures all customer interactions are clearly and accurately documented in the claim file Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks Skills Strong verbal communication and active listening skills Proficient in both written and spoken English Takes personal accountability for actions and outcomes Adaptable to a fast-paced, dynamic work environment Technically proficient, with the ability to navigate multiple systems and windows simultaneously Typing speed of at least 30 WPM with 90% accuracy High School diploma or equivalent is required Customer service experience is highly preferred Remote contact center experience is a plus, but not required Benefits Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Company Overview The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products. It was founded in 1928, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Farmers Insurance has a track record of offering H1B sponsorships, with 105 in 2025, 76 in 2024, 86 in 2023, 129 in 2022, 106 in 2021, 90 in 2020. Please note that this does not guarantee sponsorship for this specific role.