Product Manager (IT Managed Services)

Why this job is exciting This is a high-impact execution role reporting directly to the Director of Product Management. As a Product Manager at NexusTek, you will play a critical role in translating strategic vision into reality. You will bridge the gap between business objectives and technical execution, owning the product backlog and driving the daily momentum required to launch and enhance our hybrid cloud, cybersecurity, and AI-driven managed services. You will work within a distributed, remote team rich with engineering talent to deliver solutions that drive recurring revenue and client success. You know how to: • Own and prioritize the tactical product backlog. Translate high-level roadmaps defined by the Director of Product Management into clear, actionable user stories, requirements, and acceptance criteria for engineering and operations teams. • Drive sprint planning, stand-ups, and reviews to ensure product development aligns with timelines and scope. • Coordinate the cross-functional details of product releases, ensuring technical readiness, operational documentation, and internal training are completed on schedule. • Act as the primary listener for feedback from sales, support, and customers to identify product gaps and opportunities for improvement. • Collaborate with the Director and Marketing teams to produce sales enablement materials, including solution briefs, battle cards, and training resources. • Monitor product KPIs (adoption, ticket volume, profitability) to measure success and inform future backlog prioritization. • Conduct regular analysis of the MSP/MSSP landscape to understand competitor pricing, packaging, and feature sets, ensuring NexusTek offerings remain differentiated. • Support the management of key technology partnerships (e.g., Microsoft, CrowdStrike, Arctic Wolf) to ensure our product capabilities leverage the full potential of our partner ecosystem. What you bring: • Experience: 3-5+ years of experience in Product Management or a related technical role (e.g., Technical Account Manager, Sales Engineer) within the B2B technology or IT services sector.) • Industry Knowledge: Familiarity with the Managed Services Provider (MSP) model, recurring revenue structures, or specific domains such as Cybersecurity, Cloud Infrastructure, or Data/AI is highly preferred. • Technical Translation: Ability to translate complex technical capabilities into clear business value for non-technical stakeholders. • Tool Proficiency: Experience managing backlogs and roadmaps using tools such as Jira, Azure DevOps, or similar agile project management software. • Remote Work Ethic: Proven ability to thrive in a fully distributed, remote work environment with a high degree of accountability and self-motivation. Pay and Benefits This is a full-time position located in the United States and performed remotely with some travel (approx. 10-15%). Estimated Starting Salary Range: $98,800 - $135,000 annually + bonus eligible based on performance. (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.) In addition to legally required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following: • Four weeks of annual accrued PTO • Seven paid national holidays • Medical, dental, vision options • Company-paid life insurance, short and long-term disability • Voluntary benefits such as critical illness and accident • Voluntary Legal Shield and identity theft protection • Discretionary annual 401k match plan • Generous employee referral bonus plan • Employee Assistance Program • Access to over 90,000+ courses in ADP My Learning • StandOut employee engagement tools • Eligible to apply for a Pluralsight license • Eligible to apply for NexusTek Technical Academy or Leadership Academy Interview Process • Application Stage: Submit your application and complete the Culture Index Survey. • Screening Stage: 20-minute introductory screening to discuss your background and interest in NexusTek. • Interview Stage: Virtual interviews with the Hiring Manager (Director of Product Management) and key team members to dive deep into your experience and cultural fit. Culture Index Survey As part of our interview process, we use the Culture Index Survey—a brief, 5-10 minute assessment designed to help us understand your natural work preferences and behaviors. Completion of this survey is a requirement for your application to be considered. Please complete the survey here: NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws NexusTek participates in E-Verify for all US Employees Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team. All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: or Apply tot his job