POS Support Analyst -Seattle, WA remote

This a Full Remote job, the offer is available from: Washington (USA) POS Support Analyst –– Should have POS and Scripting experience Location – Seattle, WA – remote ok – must be willing to work PST Duration – 6 months U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently Role Experience needed: • Experience installing, upgrading troubleshooting and handling POS break/fix issues • Experience with Audio Visual components and video conference room systems • Strong PC and other hardware technical skills (Setup, Configuration and Troubleshooting) • Expert knowledge of Windows 7/10 operating systems • Experience in different tools like VNC, Remedy /Service Now, Marimba, PowerShell Scripting, Splunk, PagerDuty • Working knowledge of current mobile and tablet technologies • Knowledge of networking principles and remote access technologies ability to understand the store network & interdependencies • Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office. • Experience in collaboratively working with field technicians to new installation/replacement of hardware, cables, wiring and deployment of new images • Experience in building the KBA/SoP for the team • Experience in analyzing logs to address the issues & to identify and document the root causes • Ability to provide support in a high-paced customer-focused environment • Ability to successfully manage multiple priorities at a time • Excellent team player who collaborates well with others • Strong written and verbal communication skills including excellent phone support skills • Good interpersonal skills, working with non-technical resource to resolve technical issues. • Pro-active self-starter that seeks out information and is able to work independently • Ability to estimate your workload, provide accurate timelines and meet deadlines • Strong attention to detail, critical thinking and quick learner Role description: • Support POS hardware, networking and troubleshoot issues (Client RP9, Toshiba Wave, PEDs, Epson/Bixolon labeler, Digital Order Manager, Client Elite800 AiO, Client DL20) • Support POS software, device driver, operating system (windows 7/10, Symphony PoS ) • Support AV/Video/Display components in the retail Café & Drive through stores • Evening and weekend support needed on rotation basis • Work with Help Desk and Application team members on POS deployments, software upgrades, troubleshooting issues and other special projects as needed • Ensures quality customer service is provided at all times and refers more complex user problems to appropriate second- or third-level support groups for follow-up and resolution. • Monitors daily workflow of the Service Desk team during assigned shift and delegates tasks as necessary to ensure completion within established service level agreements. • Provides continuous on-call support for critical user problems. • Provides input to Enterprise Help Desk (EHD) supervisors and manager for improvements in departmental processes and procedures. This offer from "Georgia IT, Inc." has been enriched by Jobgether.com and got a 72% flex score. Apply tot his job