Pediatric Call Center Team Lead- Remote- Every Weekend and One Weekday
About the position Responsibilities • Receive incoming calls and inquiries from patients. • Assist patients in managing appointments and care. • Provide extraordinary customer service to strengthen the patient/clinician relationship. • Support the interdisciplinary coordinated care delivery model through various support duties. • Communicate clearly and professionally with patients to improve access and understanding. Requirements • A minimum of two years of customer service experience in a call center environment or scheduling experience. • Preferred experience working in a Pediatric Department. • Computer experience with word processing and spreadsheet programs is required. • Electronic medical record (EMR) experience or aptitude to master EMR based on other technology experience is required. • Excellent problem-solving, multi-tasking, customer service, and time management skills. Nice-to-haves • Working knowledge of patient-related documents is preferred. • A bachelor's or other non-clinical degree combined with an interest in healthcare. Benefits • 401(k) • 401(k) matching • Dental insurance • Employee discount • Health insurance • Health savings account • Life insurance • Paid sick time • Paid time off • Vision insurance • Generous Paid Time Off • 10 paid holidays • Paid professional development • Generous health and welfare benefit package Apply tot his job