Patient Account Services Specialist (Remote)
About the position Responsibilities • Develop a deep understanding of CVS Specialty processes and how customer service impacts a patient's journey from order to reimbursement. • Help patients navigate complex billing and reimbursement processes to ensure efficient and timely billing and reimbursement for services. • Build trusting relationships with patients through meaningful conversations. • Manage difficult or emotional situations, responding promptly to patient needs with empathy and urgency. • Accurately document each interaction in the appropriate Revenue Cycle system. • Record, review, and take next steps to follow up and resolve patient concerns. • Gather and examine patient information to determine eligibility for payment plans. • Meet call center metrics including call volume and call quality. • Use technology to liaise effectively with other departments across CVS Specialty. • Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone. Requirements • 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services. • 1+ years experience with computers, including Microsoft Word, Outlook, and Excel. • Effective written and verbal customer service skills. • Ability to work independently and as part of a team. • Ability to offer emotional support and empathy. Nice-to-haves • 1 year experience in healthcare billing, collections practices, and/or infusion services. • 1 year experience in pharmacy billing and reimbursement. Benefits • Full range of medical, dental, and vision benefits. • 401(k) retirement savings plan. • Employee Stock Purchase Plan. • Fully-paid term life insurance plan. • Short-term and long-term disability benefits. • Well-being programs. • Education assistance and free development courses. • CVS store discount and discount programs with participating partners. • Paid Time Off (PTO) and paid holidays. Apply tot his job