Part-Time Client Relations Coordinator (Remote)

✨ Come be part of a workplace where culture, values, and people come first. Stoneside Blinds & Shades has been transforming homes and delighting customers for over 16 years. As the highest-rated window covering company in America, we’re proud of our 4.6/5.0 employee rating on Indeed and Glassdoor and our commitment to delivering a five-star experience — for both customers and teammates. We’re currently hiring a Part-Time Client Relations Coordinator to support our growing, exceptional team. About the Role As a Client Relations Coordinator, you’ll be the first friendly voice our customers hear. You’ll handle inbound calls, answer questions, and schedule in-home design consultations for our sales team. This role is ideal for someone who enjoys helping people, staying organized, and working set hours as part of a supportive, remote team. Location: Remote (US-based) Hiring Preference: Candidates residing in the following states will be prioritized: WA, OR, CA, NV, CO, UT, AZ, OH, VA, MA, MD, TX, IL, GA Schedule & Hours • Estimated 24 hours per week • Set shifts: • * Thursday & Friday: 8:00am–4:30pm MT • * Saturday & Sunday: 10:00am–2:00pm MT Hours may need occasional flexibility based on business needs Key Responsibilities • Be the welcoming first voice our customers hear when scheduling design consultations based on availability and team capacity • Maintain accurate and up-to-date appointment records in NetSuite and other scheduling platforms • Follow up with prospective clients via outbound calls on web form inquiries and other lead sources • Manage scheduling requests across multiple channels, including phone, chat, and email • Communicate with clients, installers, and designers to confirm, reschedule, or adjust appointments as needed • Deliver exceptional customer service by ensuring clients are informed and prepared for upcoming appointments • Support field teams by resolving scheduling conflicts and handling last-minute changes efficiently • Maintain scheduling documentation, reports, and related administrative records • Collaborate cross-functionally with Customer Service, Operations, and Field Teams to meet scheduling needs • Identify and contribute to process improvements that enhance scheduling accuracy and efficiency Qualifications and Skills • Align with our mission and values and want to be part of a team where everyone loves their job • Friendly, positive, and customer-focused demeanor • Strong organizational skills with the ability to manage multiple priorities effectively • Excellent verbal and written communication skills • High attention to detail with a commitment to accuracy • Proven ability to consistently deliver a 5-star customer experience • Comfortable learning and using new technology and systems • Ability to prioritize tasks and adapt quickly to scheduling changes • Strong problem-solving skills with the ability to thrive in a fast-paced environment • Must have reliable, high-speed internet access suitable for a remote work environment Compensation • Hourly Rate: $21 / hour with additional weekend pay based on schedule What We Offer: At Stoneside, our people come first. With a 4.6/5.0 employee rating on Glassdoor and Indeed, we’re proud to be recognized as a top workplace where teammates feel valued, supported, and inspired. Our mission is simple but powerful: to deliver a five-star experience to our teammates, clients, partners, and community. Our culture is rooted in values we live every day: • Honesty: We are always truthful, transparent, and authentic – even when it's hard. • Positivity: We assume positive intent and bring a respectful, positive energy to our interactions with others. • Generosity: We bring an abundance mindset and seek a win/win for everyone. • Continuous Improvement: We never stop seeking and implementing better ways of doing things. • Passion: We are genuinely engaged and focused on fulfilling our five-star promise. When you join Stoneside, you’re not just joining a company - you’re becoming part of a supportive, collaborative team that celebrates wins together, embraces diverse perspectives, and believes in lifting one another up. ✨ Come be part of a workplace where culture, values, and people come first. Benefits • Paid Time Off (accrues at 2 hours per pay period) • Company-provided laptop, phone, and monitor for your home office • Supportive, people-first culture with strong team collaboration • A role where your work directly impacts the customer experience At Stoneside, we value and are enriched by a variety of perspectives. Each teammate brings unique skills, experiences, and backgrounds, and together we create something stronger. We’re proud to be an equal opportunity employer and encourage all applicants to apply. All qualified candidates will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation (including transgender status), national origin, ancestry, genetics, pregnancy, disability, age, marital or familial status, or veteran status. Even if your experience doesn’t line up exactly with every requirement, we still encourage you to apply - you may be the perfect addition to our team. We are accepting applications on an ongoing basis. If you need assistance or an accommodation due to a disability, please contact our HR team at [email protected]. In accordance with the Colorado Chance to Compete Act, we do not ask about criminal history on initial applications. If offered a position, candidates will be subject to a background and a credit check. In accordance with the Job Application Fairness Act, we do not request age-related information such as date of birth or graduation dates on applications. Apply tot his job