Overnight Customer Service Professional

Job Description:• Providing outstanding customer service by listening carefully to their concerns, empathizing with their needs, and offering creative solutions that aim for one-call resolutions.• Supporting customers in creating new accounts, addressing any issues, and ensuring a memorable experience with our service.• Guiding customers in choosing the right service provider for their needs, ensuring that every interaction is positive and leaves a lasting impression.• Collaborating effectively with customers, fellow agents, and other departments to solve problems quickly and enhance the overall customer experience.• Staying up to speed with the latest products, services, and offerings to better support customers and deliver timely, relevant solutions.• Effectively navigating and adapting to a wide range of customer personalities, identifying the best approach to ensure each individual feels heard, respected, and valued, ultimately leading to a positive and successful interaction.• Proactively communicating and collaborating with other teams when a customer issue requires escalation, ensuring that the concern is addressed promptly and with the level of attention it deserves, while keeping the customer informed and satisfied throughout the process.• Taking a proactive role in identifying and implementing new ways to improve customer satisfaction and loyalty, continuously improving our service standards.Requirements:• At least 2 years of experience in delivering exceptional, high-touch customer service.• Prior experience working an overnight position.• A track record of building strong, ongoing relationships with customers to foster loyalty and drive long-term satisfaction.• The ability to listen actively, remain patient, and offer thoughtful, creative solutions to complex challenges.• Demonstrated success in contributing to a team environment by sharing knowledge, collaborating with others, and providing valuable feedback.• A passion for staying current with product offerings and continuously looking for opportunities to improve customer experience and retention.Benefits:• Comprehensive insurance programs include medical, dental, vision, and life.• Access to a wellness wallet that will reimburse for gym memberships, workout equipment, mindfulness apps, healthy food boxes, ergonomic workspace tools, and more.• Tuition reimbursement program.• Opportunities for continuous learning.• 401k match and access to expert financial advice. Apply tot his job