Nurse Navigator - West

Based in Mountain View, CA., NeuroPace is a commercial-stage medical device company focused on transforming the lives of people suffering from epilepsy by reducing or eliminating the occurrence of debilitating seizures. Its novel and differential RNS System is the first and only commercially available, brain-responsive platform that delivers personalized, real-time treatment at the seizure source. At NeuroPace, employees are our greatest asset. We are continually searching for solution-oriented individuals who can bring energy and creativity to our growing workforce. At NeuroPace, our success depends upon our ability to recruit and retain the most talented, enthusiastic and dedicated people we can find and providing them with a dynamic and challenging environment in which to thrive. We are currently seeking a Nurse Navigator to join our team. This individual will support the NeuroPace West and Central sales territory. The Nurse Navigator’s role is to help provide adults living with drug-resistant epilepsy with improved access to healthcare, and simplify what can often be a complex journey to obtain medical evaluation for advanced epilepsy treatment. The Nurse Navigator will work closely with patients and their families, healthcare providers and their office staff, local field teams, and insurance providers to provide a more seamless experience for those seeking specialized care at a comprehensive epilepsy center. As a Nurse Navigator, this individual will be responsible for high-quality patient education via phone, email, and/or web conferencing, and assisting with administrative steps along the road to treatment. The ideal candidate is passionate about being a patient advocate, should have diverse patient interaction experience in a healthcare setting, and understands how to help individuals navigate their healthcare journey. Key Responsibilities • Upon completion of product training, provide education via phone on the NeuroPace RNS® System to adults living with drug-resistant focal epilepsy. • Support up to 150 patients per month within the US, providing compassionate high-quality support as patients navigate the complex epilepsy healthcare environment. • Respond to patient, provider, and field communications in a timely manner. • Build and maintain strong relationships with the local field teams, healthcare providers and clinic staff as well as with patients and their care partners. • Facilitate the epilepsy care journey and help patients develop personal plans to access specialized epilepsy care. • Use critical thinking and problem solving to support each patient. Requirements • A Nursing degree (RN) is required • 3 or more years in a clinical setting working with people living with epilepsy, with demonstrated assessment skills and ability to creatively problem-solve or at least 3 years in a similar case manager role within a medical device organization. • Knowledge of disease management and experience in care coordination. • Strong verbal and written communication skills to describe the product and potential next steps to patients, care partners and professionals; strong attention to detail. • Working knowledge of Word, Excel, Microsoft Outlook, and database systems (i.e. Salesforce.) • Excellent organizational skills • Spanish fluency a plus • Occasional US travel ~5% for training and conferences. • Other duties as assigned. • ** Please note: NeuroPace is hiring 5 nurse navigators throughout the US, including a role in each of these regions. It is preferable to live in the associated region that the individual will be supporting. • East/ South East • North East • Central • Great Lakes/ Midwest • West #LI-Remote $112K-$150K Base - Compensation will be determined based on several factors, including but not limited to skill set, years of experience, and geographic location. NeuroPace is proud to be an equal opportunity employer and values the contributions of our culturally diverse workforce. Fraud Alert: We're aware of fake job postings using NeuroPace's name. Legitimate communications only come from @neuropace.com emails and never request personal financial info or other personal data upfront. Please verify suspicious messages by contacting us directly. View our current job openings: Benefits • Medical, Dental & Vision Insurance • Voluntary Life • 401K • RSU • 529 plan • ESPP Program • Health & Wellness Program • Generous Paid Time Off plus eleven paid holidays • FSA & Commuter Benefits NeuroPace is proud to be an equal opportunity employer and values the contributions of our culturally diverse workforce. San Francisco and Los Angeles applicants: The Company will consider for employment qualified applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance in Hiring Ordinance or the San Francisco Fair Chance Ordinance (as applicable) PRIVACY NOTICE: NeuroPace takes its responsibility to protect your personal information seriously, and it uses reasonable safeguards to avoid unauthorized use or disclosure of it, and inadvertent loss or impermissible alteration of it. NeuroPace complies with all applicable federal and state laws and regulations that govern the handling of your personal information. If you would like more detailed information on NeuroPace’s privacy policies, please refer to neuropace.com/privacy/ for reference. NeuroPace retains candidate resumes and applications in its files for future reference and/or consideration for other available job postings. If you do not wish for your resume and applications materials to be retained in NeuroPace files, or wish to obtain a listing of any personal information that NeuroPace has stored about you, please contact us at [email protected]. Apply tot his job