Medical Team Member, Customer Service Management

About the position Responsibilities • Resolve customer questions and concerns effectively and efficiently through active listening. • Respond to inquiries using knowledge base documents and company databases. • Provide off-label scientific/medical information to Healthcare Professionals in response to unsolicited inquiries. • Document interactions, including details of inquiries, complaints, and actions taken. • Ensure the delivery of the desired customer experience for all engagements. • Manage development and execution of multi-channel communications and workflow processes. • Collaborate with internal stakeholders to develop and execute changes in processes and procedures. • Manage escalated customer requests to resolution for assigned projects. Requirements • Associate degree or 2+ years of equivalent experience in medical, healthcare, or pharmaceutical call center experience. • Healthcare Professional Degree (e.g., RN/BSN) or equivalent healthcare experience. • Healthcare experience or experience as a pharmaceutical Field Sales Representative. • Strong communication skills, both written and verbal. • Ability to summarize clinical trial/scientific information. • Customer-centric focus and attention to detail. • Good typing and computer skills. • Ability to understand scientific information contained in Prescribing Information for products. Nice-to-haves • Experience working in a Customer Relationship Management (CRM) system. • Project Management experience. • Bachelor's degree (BA/BS). Benefits • Flexible work arrangements (Hybrid) • Remote work options • Training and development opportunities • Employee assistance programs • Health and wellness programs Apply tot his job