Medical Laboratory Scientist - FAS, Clinical Lab & Transfusion Medicine - Seattle, WA
About the position Responsibilities • Maximize customer retention rates by ensuring customer satisfaction and executing a predefined customer touch point/call plan. • Proactively team with Acute Account Managers (AAM) and Strategic Account Executives (SAE) to identify and close menu expansion opportunities. • Align with AAM and SAE to execute strategic plans that prioritize, retain, and expand current Clinical Laboratory (CL) and Transfusion Medicine (TM) accounts. • Drive efficient implementation of new products through deep product knowledge and execution of optimal, standardized processes. • Participate in troubleshooting and re-training to address customer issues, ensuring timely resolution of issues. • Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting. • Collaborate with AAM to retain and expand menu; team with SAEs to execute SAE-led Integrated Delivery Network (IDN) strategy. • Provide timely and accurate updates on lab activity, account updates, and other reports via CRM system. Requirements • Minimum of a Bachelor's Degree with Medical Technology certification or equivalent experience. • Minimum of 2 years of related experience in a clinical laboratory, transfusion medicine, or equivalent experience. • Solid Clinical Chemistry market knowledge to understand market forces impacting the business. • Ability to deliver results while working independently in a fast-paced team environment. • Proficient at uncovering key business issues and providing actionable recommendations for improvement. • Advanced verbal and written communication skills. • Must have a valid US driver's license in good standing. Nice-to-haves • Experience within the Healthcare or Medical Device industry. Benefits • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) plan • Employee assistance program • Employee Stock Purchase Plan • Paid time off (including sick time) • Paid Holidays Apply tot his job