Manager, Strategic Initiatives
About the position Responsibilities • Lead the development and refinement of customer experience long-term strategic vision, goals, and initiatives in collaboration with the executive leadership team. • Translate strategic objectives into actionable plans, ensuring alignment across departments and functions. • Develop detailed project plans, milestones, and timelines to ensure the successful execution of strategic initiatives. • Oversee and manage cross-functional teams, providing guidance, resources, and support to ensure project deliverables are met on time and within budget. • Continuously monitor and evaluate project progress, identifying potential roadblocks and implementing corrective actions as needed. • Utilize data analytics and insights to inform strategic decisions, identify emerging trends, and drive evidence-based recommendations. • Collaborate with data analytics teams to develop key performance indicators (KPIs) and metrics to measure the effectiveness of strategic initiatives. • Complete Annual Operation Plan in partnership with Finance and ensure all stakeholders provide inputs, are accountable for variances and ensure deadlines are met. • Develop comprehensive financial models and projections to support strategic planning and investment decisions. • Monitor financial performance, analyze variances, and recommend adjustments to ensure alignment with strategic objectives and financial targets. • Foster a culture of collaboration by partnering with cross-functional teams, including Global Support, Integrity, Operations, S&O, and Finance, to ensure cohesive implementation of strategic initiatives. • Communicate effectively across departments to align priorities, insights, and drive collective success. Requirements • 5+ years of experience in a competitive or challenging environment. • Strong organizational skills and ability to create structure out of ambiguity. • Problem-solving skills with a focus on innovative solutions. • Ability to work across a breadth of disciplines and teams. • Analytical skills with proficiency in data analysis, SQL, and Excel modeling. • Effective communication skills, both persuasive and listening. Nice-to-haves • Experience in project management and execution in a fast-paced environment. • Familiarity with customer experience strategies and metrics. Benefits • 401(k) plan with employer match • Paid time off • Paid parental leave • Wellness benefits • Paid holidays • Medical, dental, and vision benefits • Disability and basic life insurance • Family-forming assistance • Commuter benefit match • Mental health program Apply tot his job Apply tot his job