LTCR Regional Administrative Assistant II

Texas Health and Human Services is committed to creating a positive impact in the lives of fellow Texans. The LTCR Regional Administrative Assistant II performs administrative duties including answering phones, entering data into automated systems, and preparing reports to ensure compliance with state and federal requirements. Responsibilities Performs administrative duties to include answering the telephone, refers callers to appropriate staff, takes messages, and answers basic questions Enters data in the state and federal automated reporting systems, conducting technical reviews of all reports in computer tracking system, and determining appropriate disposition Responsible for preparing, processing, and distributing federal and state enforcement notification letters and reports as mandated Monitors and reviews survey reports for all regulated and unlicensed facilities, finalizes CMS certification and transmittals for enforcement actions and surveys, and prepares waiver letters Prepares and distributes documents requested under the Freedom of Information Act and submits to state office Maintains a regular and predictable work schedule Knowledge of maintaining records, files, or logs (for example, administrative, personnel, contract, correspondence forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging Knowledge of preparing ongoing or special narrative and statistical reports for Program Managers, Regional Director, and State Office Maintains regional Survey Management System database Communicates with others (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints Monitors and performs technical review of all survey and investigation documentation to ensure accurate preparation of all forms, supporting information, narratives, and reports Ensures all documentation complies with state and federal requirements Makes corrections to ensure compliance Processes all state and federal enforcement actions within required time frames Prepares technically accurate state and federal reports, notification letters, administrative penalty notifications, waiver letters, and the CMS Certification and Transmittal Determines appropriate distribution for all actions to meet federal and state requirements Enters critical information into state and federal databases regarding scheduling, agency visits, recommendations, and activities to provide accurate data for required internal and public reporting processes Responsible for submitting to state office all documentation requested through the Freedom of Information Act, including reviewing the file to determine location of documentation, copying appropriate documents, and distributing within required timeframes Other duties as assigned Skills Experience using a computer Experience With Word, Excel, Or Other Word Processing Software Experience in organizing, maintaining, or monitoring files, records, or logs Experience with electronic records Benefits 100% paid employee health insurance for full-time eligible employees Defined benefit pension plan Generous time off benefits Numerous opportunities for career advancement Excellent health benefits Lifetime monthly retirement annuity 401(k) and 457 Programs under the Employees Retirement System of Texas Qualifying organization for the Federal Public Service Loan Forgiveness Program Company Overview Texas Health and Human Services is an agency that focuses on improving health, safety and well-being. It was founded in 1907, and is headquartered in Austin, Texas, USA, with a workforce of 10001+ employees. Its website is