Lead Product Designer

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded. NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers. We're looking for a Lead Product Designer to join our Platform & Native Mobile products area. As a Lead Product Designer, you’ll work with an outstanding group of designers, product managers and developers to design and build intuitive, elegant central platform (including AI solutions) and mobile solutions. This role will be responsible for creating compelling and delightful experiences employing Design thinking methodologies and best practices. You will help define product features as well as user interactions and flows, creating wireframes, documenting requirements, and conducting both discovery and usability UX research. • Contribute to the strategic design vision and big picture thinking. • Work closely with product partners to determine design scope, level of effort, timing, and design deliverables. • Manage your projects with standard project management processes that encourage and grow communication, collaboration and partnerships using collaboration tools like Jira, Confluence, and GChat. • Partner with stakeholders with planning and communicating research initiatives. • Lead and engage in UX research and discovery activities to develop deep empathy with our customers and understand their needs and challenges. • Produce and communicate user personas, user journeys, user flows. • Assist in defining the problems to be addressed and the outcomes we want to create with our products. • Ideate design solutions at all levels of fidelity, from rough whiteboard and paper sketches through to polished visual designs or prototypes when necessary. • Document your designs with well-thought-out use cases, functional specifications for interactions or animations, responsive behaviors, and accessibility standards. • Lead design testing and validation of your design solutions, iterating and enhancing them in line with the results and feedback obtained. • Advise, support and mentor less experienced members of the team. • Work horizontally across the product teams to drive alignment and consistency, playing a key role in bringing everything together. • Stay updated on experience design trends, HR industry, and mobile design best practices, leveraging that knowledge in your designs. • Proactively contribute to team culture and internal processes. • You are an experienced designer with experience working with SaaS products and leading multiple initiatives. • You are comfortable playing a leading role in the product design process, guiding a cross-functional team through workshops, design sprints and discovery activities. • You will be able to showcase a strong design portfolio containing projects that demonstrate the end-to-end process from initial research, through ideation, prototyping and testing, all the way to delivery of the final product. • You will be curious and tenacious in wanting to understand the underlying causes of problems and user behaviors, employing both qualitative and quantitative research techniques. • You communicate clearly, confidently, and persuasively, using sound rationale to reinforce your views and decisions, and influence people at all levels. • Set the bar for other designers in the organization. • You instinctively build positive relationships, partnering and collaborating effectively across the wider organization, and multiple geographies. • You demonstrate business acumen and the ability to think strategically. • You lead by example and inspire those around you to do their best work. What You Have • 8+ years of experience in Design with UCD or Design Thinking techniques and methodologies in B2C or B2B organizations as an in-house designer. • Portfolio of UX-focused work examples for enterprise software applications that are data intensive. • Portfolio and experience demonstrating skills in Native mobile design & AI experience design • Experience leading complex design projects with other designers and multiple stakeholders. • Experience giving large presentations and workshop facilitation for work groups. • Experience with building out enterprise personas and journey maps. • Experience with building out or using design systems. • Experience in accessibility with web & mobile design standards. Preferred qualifications: • Experience in HCM or Human Capital Management software • Experience working in large enterprise organizations • Experience designing user experiences that leverage AI technologies with end-user interactions • Experience designing B2C native mobile applications • Bachelor's degree or master’s degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field • Experience with using Jira and Confluence project sites in agile teams • Experience using quantitative reporting tools like Google Tag Manager, Google Analytics, FullStory, Adobe Analytics, and/or Gainsight • Competitive Wages • Full Benefits package (medical, dental, vision, etc.) for full-time employees • Generous PTO to support work-life balance • 401K/RRSP Matching • Paid Parental Leave • Autonomy to grow and find your career path with supportive leadership • Remote working opportunities • Inclusive and diverse work environment NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. #LI-REMOTE Apply tot his job