Job Summary RecordQuest is seeking an intelligent, caring, hardworking, energetic person for our full-time Remote Customer Service Representative position. Excellent communication skills and multitasking are necessary for this growing Release of Information company... Responsibilities ? Answer incoming phone calls and receive on-site visitors ? Respond to phone calls and email inquiries regarding medical record requests for record status, concerns, issues, etc. ? Research patient record information and medical records to resolve issues ? Maintain quality and production standards as defined by client contract and/or management determination of the need ? Manage time adequately to ensure proper turnaround for all tasks such as customer service requests, follow-up, and feedback ? Work with teammates and managers to ensure the needs of the client are being met ? Assist in the development of process improvement initiatives ? Communicate with clients, internal staff, vendors, and RecordQuest through various communication channels such as phone, fax, physical mail, and email ? Respond to client requests in a timely and professional manner ? Organize and release records via email, physical mail, and fax Requirements ? Successfully completes all training programs as required ? Acts in accordance with all HIPAA Privacy and Security guidelines to ensure confidential handling of protected health information ? Execute prompt analytical decision-making/research with specific attention to detail ? Comply with State laws, policy, and company procedures ? Utilize specified phone call production tracking and reporting procedures ? Excellent communication and customer service skills to assist clients via phone and email ? Excellent computer and keyboarding skills ? Learn and use corporate proprietary software and/or 3rd party tools ? Strong ability to multitask and demonstrate critical thinking skills ? Experience working with Google Suite, Microsoft Word, and Excel ? Experience with HIPAA, the Release of Information process, medical records, and/or physician practice operations is highly preferred Job Type: Full-time Pay: From $17.00 per hour Benefits: ? Dental insurance ? Health insurance ? Paid time off ? Vision insurance ? Work from home Application Question(s): ? Do you live near enough to Charleston, SC that traveling to our office location wouldn't be an issue? Education: ? High school or equivalent (Required) Experience: ? Customer Service: 1 year (Required) Location: ? Charleston, SC (Required) Work Location: Remote