Description: ? Share lives, from the workplace to anyplace. ? Handle customer requests into the CRM system. ? Responsible for detailed and accurate input to provide superior customer service. ? Resolves problems and discrepancies through phone, e-mail, and fax correspondence with the customer. ? Works with other departments on routine issues. ? Takes personal and complete responsibility for each function to ensure customer requirements are met. ? Manage customer issues, inquiries, and orders through phone, e-mail, or fax. ? Ability to correspond with customers in a formal and professional manner. ? Build and manage relationships with existing customers. ? Escalate inquiries and requests as necessary to the appropriate person or department following guidelines. ? Document all inquiries, requests, resolutions, and follow-up tasks. ? Perform research to answer customer inquiries and requests. ? Process customer orders accurately and in a timely manner. ? Keep customer accounts current by updating the database during calls. ? Responsible for safety as outlined in the safety manual. Requirements: ? Education: High School Graduate, some college preferred. ? 1-3 years prior customer service experience in a business system environment preferred. ? Good attention to detail and accuracy. ? Ability to work independently in a fast-paced environment. ? Problem analysis and resolution abilities. ? Strong written communication. Benefits: ? At least 20 PTO days accrued 1 st year and 11 paid holidays ? Flexible work arrangements ? Comprehensive medical, dental, vision, and life insurance plans ? Flex spending accounts for medical and dependent care ? 403(b) & Roth 403(b) with employer match up to 6% ? Reimbursable training ? Student loan pay down ? Dress for your day