ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity as an IT support position available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering an excellent compensation and a comprehensive benefits package. The... ideal candidate will provide end-user phone, e-mail, and remote support on proprietary systems, support company computer applications & platforms, troubleshoot technical problems, and advise on appropriate action when necessary. Main Responsibilities: ? Respond to requests for technical assistance via phone/remote ? Diagnose and resolve technical hardware & software issues ? Research technical questions using available information resources ? Log all help desk interactions and redirect problems to appropriate personnel ? Identify & escalate situations requiring urgent attention ? Track & route problems, requests, and document resolutions ? Stay current with system information, changes, and updates Minimum Education/Experience: ? 2-year degree in a related field OR ? 2-years' Experience in a related field Competencies: ? Attention to detail & a customer service mindset required ? 2+ years proven experience in a structured support environment preferred ? Previous Phone/Laptop repair experience strongly preferred ? Tier 1-2 application and MS support experience desired ? Network & server support experience desired Pay & Benefits: ? Salary DOE ? Medical, Dental, Vision, FSA/HSA, and Life Insurance To apply for thisposition, please send cover letter and resume to [email protected]. Employment Type: FULL_TIME