Location: Remote (U.S. only)
Compensation: $22/hour
Type: Full-Time
About EllieMD
EllieMD is a fast-growing health and wellness company on a mission to make feeling good in your skin more accessible and empowering than ever. We partner with medical providers and a national network of brand partners to offer trusted medications and supportive care with a personal touch. Every member of our team plays a vital role in delivering a seamless experience, from prescription to doorstep.
We're not just building a company, we're building a movement around better access, support, and outcomes in modern healthcare.
About the Role
As a Virtual Care Assistant, you’ll combine your medical background with compassionate communication to help patients navigate their prescriptions, follow-up questions, and care coordination. You’ll collaborate closely with our pharmacy and customer support teams to ensure every patient receives timely, accurate, and empathetic support.
This is an ideal role for a Medical Assistant, CNA, or LPN who enjoys patient interaction and wants to use their clinical knowledge in a remote, technology-forward environment.
What You’ll Do
• Serve as the primary point of contact for patients, offering friendly, empathetic support through chat, email, and phone.
• Review patient inquiries, help with refill coordination, and ensure next steps are clearly communicated.
• Collaborate with pharmacists, medical providers, and customer support teams to streamline patient care.
• Document patient interactions accurately and professionally in our system.
• Maintain patient confidentiality and uphold all HIPAA compliance standards.
• Support internal workflows to help EllieMD deliver the best-in-class patient experience.
What We’re Looking For
• Certified Medical Assistant, CNA, or LPN (active or recent license preferred).
• Prior customer service or telehealth experience is a plus.
• Excellent written and verbal communication skills — warmth and clarity matter here.
• Tech-savvy, organized, and confident working across multiple systems.
• A genuine passion for helping others feel supported in their healthcare journey.
Why You’ll Love Working With Us
• 100% remote position, work from anywhere within the U.S.
• Collaborative, supportive team culture.
• Growth opportunities within a rapidly expanding healthcare brand.
• A company that leads with heart, innovation, and integrity.
If you’re ready to bring care, compassion, and excellence to every interaction, we’d love to meet you.
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Work Location: Remote
Apply Now
Apply Now