Job Description:
• Lead and grow the UX team
• Serve as the operations lead, focusing on performance assessment, feedback, coaching, and career growth.
• Own building and shaping the team, including staffing planning, hiring, and onboarding.
• Design and refine practical, lightweight UX processes that fit the company's culture and product lifecycles.
• Clarify how UX partners with Product team members throughout the life of development projects.
• Set and uphold a practical bar for UX quality, including usability, accessibility, consistency, and clear design rationale.
• Partner with the team to evolve design systems and shared UI components.
• Encourage the team to experiment thoughtfully with AI‑assisted tools.
Requirements:
• 5+ years of experience in UX Research & Design for complex software products, ideally including B2B/B2G or enterprise SaaS applications.
• 2+ years in a leadership capacity, which may include: Direct people leadership of UX professionals, Leading UX practices or process changes across teams, Partnering with other leads and managers to evolve how UX fits into product development.
• Strong practitioner background across both research and design.
• Planning and running user research and usability testing.
• Translating insights into flows, wireframes, prototypes, and high‑fidelity designs.
• Collaborating closely with product and engineering during implementation.
• Comfortable with modern UX tools such as Figma and common research platforms (e.g., Lyssna, similar tools).
• Working knowledge of WCAG accessibility standards.
• Proven ability to prioritize UX work across multiple products and stakeholders.
• Ability to influence without relying on formal authority.
• Communicate clearly with a wide range of audiences (from engineers to executives).
Benefits: