Chapman Chevrolet in Tempe is seeking sales professionals committed to creating amazing customer experiences to join our growing team! With in-store and online buying options and an impressive inventory selection, we have made it easier than ever for customers to purchase their next vehicle. As a Used Car Sales Specialist, you will work with customers interested in our pre-owned inventory, providing superior customer support, guiding customers throughout each step of the sales process. When you join our team, you will enjoy a positive, supporting team environment, stability, incredible earning potential and unrivaled benefits!
What We Offer:
- Attractive Commission Pay Plan: Enjoy uncapped earning potential – You control your income!
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
Benefits to Support Employee Wellbeing:
- Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
- Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
- Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
- Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
- Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
- 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
- Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.
Core Responsibilities:
- Respond to internet, live chat and phone inquiries promptly using phone, email and texting to generate sales appointments.
- Follow up with leads who are not ready to make an appointment or are a no-show.
- Log daily sales lead activities in the CRM platform.
- Convert visitors into customers by understanding their needs and interests, and pairing them with a vehicle best suited for their lifestyle.
- Remain up-to-date on product offerings and perform professional vehicle demonstrations, highlighting vehicle features and technology and explaining the benefits of optional add-on packages.
- Assist customers with the completion of sales and financing paperwork.
- Deliver sold vehicles to the customer, ensuring the highest level of client satisfaction.
Desired Qualifications and Experience:
- 1 year of experience in a customer service or sales environment is required.
- Previous new or used car sales experience is a plus, but we provide training to help you succeed!
- Excellent customer service, interpersonal and negotiation skills, in person and over the phone.
- The ability to think from the customer’s perspective to understand their concerns or objections and respond thoughtfully.
- An impressive work ethic and drive to achieve performance goals.
- Strong computer skills including typing, internet usage and navigating CRMs.
- Bilingual is a plus!
- A valid driver’s license and clean driving record are required.
- Must pass a pre-employment background check and drug screening.
Hours and Work Environment:
We are open Monday – Friday 8am to 9pm and Saturdays 8am to 8pm. We ask that all candidates have open availability to work during these business hours. We offer a 5-day workweek, and we are closed all Sundays! This is an onsite position, and requires working with customers in person as well as online and over the phone.
To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.
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