We are looking for a UNIX/Linux Support Engineer (L3) to provide comprehensive operational support for our enterprise's mixed UNIX/Linux infrastructure.
Requirements
• Monitor and resolve alerts via ServiceNow and TrueSight for Linux/Unix and virtualized systems.
• Troubleshoot filesystem, CPU, memory, swap, and agent issues.
• Execute approved standard changes such as service restarts, configuration updates, and agent reinstalls.
• Perform health checks and first-level troubleshooting for GPFS, LSF, OpenShift, and RStudio environments.
• Use Ansible Tower and Red Hat Satellite for patching and configuration management.
• Maintain and improve automation scripts and reporting tools for recurring operational tasks.
• Collaborate with the on-site team and L3 SMEs for escalated or hardware-dependent incidents.
• Participate in the on-call rotation approximately once per month, providing after-hours support for high-priority incidents.
• Coordinate tasks with L3 Support Engineers.
• Ensure ServiceNow tickets and incident bridges are properly updated during off-hours events.
Benefits
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance
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