Join the United Airlines Team: Deliver Exceptional Customer Experiences and Grow Your Career
United Airlines is revolutionizing the aviation industry with a shared purpose of connecting people and uniting the world. As a global organization operating in hundreds of locations with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and offer opportunities in the places where we work, live, and fly. Our diverse and inclusive team is the key to achieving this mission, and we're looking for talented Customer Service Representatives to join our crew.
About United Airlines
At United Airlines, we're committed to creating a workplace culture that values diversity, equity, and inclusion. Our employees are our greatest asset, and we invest in their growth and well-being through competitive benefits packages, professional development opportunities, and a dynamic work environment. From employee-run business resource groups to world-class benefits, 401(k), and travel privileges, United Airlines is a unique place to work and build your career.
Job Summary
We're seeking friendly, approachable, and customer-focused individuals to join our team as Customer Service Representatives. As the face of United Airlines, you'll interact with domestic and international customers, providing exceptional service, solving travel problems, and making their journey memorable. If you're passionate about delivering outstanding customer experiences, working in a fast-paced environment, and growing your career, we want to hear from you!
Key Responsibilities
- Interact with customers in a kind, helpful, and professional manner to craft memorable experiences and build customer loyalty
- Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when customers have been inconvenienced
- Work daily with a safety mentality, ensuring we hold ourselves and each other to the highest standards
- Navigate challenges through being resilient, adaptable, and composed under pressure
- Collaborate with colleagues, assist with new processes and technologies, and contribute to a positive team environment
- Greet customers, handle ticketing and luggage, and provide solutions to travel-related issues
- Maintain a high level of product knowledge and stay up-to-date on airline policies, procedures, and services
Requirements and Qualifications
Essential Qualifications:
- High school diploma, GED, or equivalent required
- Minimum of 18 years old
- Comfortable working with computers, mobile devices, and new technologies
- Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage
- Ability to obtain a SIDA badge and meet airport requirements for badging
- Legally authorized to work in the United States without sponsorship
- Ability to meet the company's attendance requirements and uniform and appearance standards
Preferred Qualifications:
- Previous customer service experience in a similar industry (e.g., airlines, hospitality, or retail)
- Experience working in a fast-paced, dynamic environment
- Knowledge of airline operations, travel industry, or customer service principles
- Ability to work in a remote or Honolulu location
What We Offer
Compensation and Benefits:
- Competitive salary: $27-$35/hour
- Comprehensive benefits package, including:
- 401(k) and pension plan
- Health insurance and employee assistance program
- Travel privileges: fly United for free - domestic and international - and bring friends and family too!
- Opportunities for overtime and flexible scheduling
- Seniority-based pay raises and additional compensation for shift differential and overtime
Growth and Development:
- Opportunities to learn and grow into leadership roles, with over half of our leaders starting in operations
- Professional development programs and training
- Collaborative and dynamic work environment
Why Join United Airlines?
At United Airlines, we're committed to creating a workplace culture that values diversity, equity, and inclusion. Our employees are our greatest asset, and we invest in their growth and well-being. By joining our team, you'll have the opportunity to:
- Make a meaningful impact on customers' lives
- Grow your career in a dynamic and fast-paced industry
- Work with a diverse and inclusive team
- Enjoy comprehensive benefits and travel privileges
Take the Next Step
Are you ready to join our team and deliver exceptional customer experiences? Apply now and let's discuss how you can become a vital part of our success story.
Don't miss this opportunity to take your career to new heights! Apply today and start your journey with United Airlines.
Apply Now