Leads a team in successful implementations of UKG WFM. Partners with clients document business requirements and use cases on how solutions will be utilized. Assists clients in the assessment and implementation of various UKG modules, devices, and/or solutions. Evaluates client needs, provides industry specific best practices, and designs configurations that support business processes.
Develop projects plans and leads team on delivery and implementation. Assists team with configuration of systems to the client's specifications and provides guidance. Develops testing plans and oversee troubleshooting techniques to complete final system configurations. Ensures the delivery of training and end-user support during and after the implementation process.
Duties and ResponsibilitiesOur expectation is that you model the core values by which the Client operates:
Always demonstrate professional and ethical behavior
Provides exceptional value to our clients
Provides the highest quality of service through your work
Contributes to making Client a great place to work
Contributes to helping make our communities better places to live
Responsibilities:
Have at least 2 certifications in UKG Pro WFM modules, Timekeeping, Attendance, Accruals, Absence Management, Forecasting, Optimized Scheduling, and have familiarity with Boomi
Working in the full lifecycle of a UKG Pro WFM project or workstream including, Assessments, Discovery, Design, Build, Testing, Cutover and Support
Working with the project team and leading client workshops, discovery and design sessions to understand their business challenges, objectives, and needs.
Document, analyze, test and modify WFM system based on and related to client and system design specifications
Take responsibility for delivering project work and designing the work effort
Be able to carry on a dialogue with the client to explain the UKG solution
Proactively identify project issues and recommend viable solutions
Provide strategic guidance to clients regarding the adoption and optimization of UKG products to enhance HR processes, workforce management, and employee experience
Lead, mentor, and collaborate with other consultants and project teams to ensure the successful delivery of UKG solutions
Act as the go-to expert on UKG solutions within the organization, providing guidance and thought leadership to internal teams and clients.
Participate in client presentations and product demonstrations, showcasing the capabilities of UKG solutions and how they address client needs.
Develop customized solutions based on client requirements, ensuring that the UKG products are leveraged to their full potential to solve client problems and achieve business objectives.
Use system analysis techniques, including consulting with users, managers, and executives to determine software and system functional specifications
Ensure project hours is in line with budget
Ensure delivery of training and end-user support during and after the implementation process
Prepares and participates in pre-sales product demonstrations
Development of weekly status and client presentations as required
Keep abreast of new technologies that provide efficiency gains for our clients' businesses
Primarily Remote Work, but minimal travel (10% - 20%) may be required for certain clients, and sometimes independently, throughout the US and Internationally
Competencies:
SME in many of the following solutions: WTK, WFM, WFS, ESS, WAM, ATK, WDM, SDM and Paragon.
Conducts client engagements including client staff and internal teams; effectively interact and communicate directly with clients
Demonstrates sufficient business knowledge to prioritize daily activities
Assists in the development of comprehensive presentations at the appropriate level of detail to explain business requirements and the technical solutions that support them
Working knowledge of database design and business intelligence tools for the purpose of investigation and problem solving
Demonstrates ability to assess and solve problems quickly
Demonstrates strong Excel-based abilities, including data analysis and data manipulation techniques in support of translating client data into system requirements
Flexibility to work alternative hours, including evenings and weekends, when required based on project demands.
Qualifications:
Bachelor's degree in Computer Science, Industrial Engineering, Mathematics, Business, or relevant experience
Five or more years of experience in Workforce Management Systems (UKG, ADP)
Experience with labor management, forecasting, scheduling, budgeting and task management systems
Excellent knowledge and functional capabilities with MS Office including Word, PowerPoint, Excel, Teams and Outlook
Ability to speak and present yourself well with client project teams
Strong work ethic and capability to work independently
Strong communication and presentation skills
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