DB-Home Services is seeking a dedicated Customer Service Representative to join our team. As a crucial component of our customer relations, you will be the first point of contact for clients seeking assistance, and your role will involve addressing inquiries, providing solutions, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a friendly demeanor, and a strong problem-solving ability. You will be responsible for handling customer queries, managing complaints, and working collaboratively with other departments to ensure customer satisfaction. Responsibilities ? Respond promptly to customer inquiries via phone, email, or chat ? Provide information and assistance regarding products and services ? Resolve customer complaints effectively and efficiently ? Maintain accurate records of customer interactions and transactions ? Collaborate with other teams to enhance customer satisfaction ? Identify opportunities for service... improvement and customer loyalty ? Follow up with customers to ensure their issues are resolved Requirements ? High school diploma or equivalent; additional education in customer service is a plus ? Proven experience in customer service or related roles ? Excellent verbal and written communication skills ? Strong problem-solving abilities and customer-oriented mindset ? Ability to work in a fast-paced environment and handle multiple tasks ? Proficiency in using customer service software and CRM systems ? Strong interpersonal skills and ability to work well with a team ? Flexibility to work varying shifts, including evenings and weekends if necessary