Description
Temporary Case Administrator (Fully Remote)
Up to 29 hrs/week | Up to $27.50/hr | Approx. 3-month assignment
The American Arbitration Association (AAA) is seeking detail-oriented Temporary Case Administrators to support arbitration and mediation case administration. This fully remote role provides administrative and customer service support to ensure fair and efficient dispute resolution processes.
Responsibilities:
• Manage arbitration/mediation case tasks and schedules.
• Communicate with parties, attorneys, arbitrators, and mediators.
• Maintain accurate case records in the PRISM case management system.
• Prepare and send correspondence; coordinate calls and video conferences.
• Apply fee schedules and support billing activities.
• Provide timely, professional customer service and problem-solving.
Qualifications:
• Associate’s degree or equivalent combination of education and relevant experience.
• Strong written and verbal communication skills.
• Ability to interpret legal documents and procedural rules.
• Intermediate skills in Microsoft Outlook, Word, and Excel.
• Highly organized with strong attention to detail; able to manage multiple priorities.
• Professional, reliable, and able to maintain confidentiality.
Work Environment:
• Fully remote; requires a dedicated workspace and reliable internet.
• Must be available during standard business hours.
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Apply Now