Customer Service Representative Needed (Mac Required)

Are you detail-oriented, resourceful, and ready to make an impact? We are looking for a proactive Customer Service Representative to join our fast-paced, high-growth team. This is a remote position with required availability to work during Eastern Standard Time (EST) hours, ensuring seamless support for our customers. Key Responsibilities... ? Respond to customer inquiries promptly and professionally via multiple communication channels. ? Provide clear, comprehensive information on our services, addressing questions with accuracy and empathy. ? Resolve customer issues efficiently, ensuring every interaction upholds our high standards of service quality. ? Capture and manage quality control details to ensure customer satisfaction. Required Skills & Tools: ? Strong verbal and written English communication skills. ? Proficiency with Mac computers. ? Experience using Slack, Google Drive, Notion, Real VNC, and working with PDFs. ? Familiarity with reading and interpreting measurements. ? Reliable, high-speed internet connection. ? A MacBook is required for this role. ? Availability to work EST hours. Working Conditions: ? Fully remote position with availability to work 7 days a week. ? Embrace a dynamic, startup culture where you?ll learn on the fly, tackle significant responsibilities, and experience rapid career growth in a fast-paced environment. If you thrive in a high-energy setting and are passionate about delivering exceptional customer service, we?d love to hear from you. Join us and be part of a team where your contributions will make a real impact