Customer Support Representative / Social Media Engagement (Remote, Part-Time Weekend)-

Customer Support Representative (Remote, Part-Time - Weekend) We are a rapidly expanding, family-owned company seeking a remote, part-time Customer Support Representative to join our team! Our innovative online platform offers an over-the-counter dental product and solution that enhances the quality of life for denture wearers. This role has potential for growth, and to transition into a full-time position. Responsibilities ? Answer and make customer calls to provide product application guidance, step-by-step assistance, and support with order placement. ? Troubleshoot and resolve product or application issues, concerns, and complaints. ? Meticulously document and update customer follow-up records. ? Collaborate with the team to deliver exceptional customer service. ? Manage social media advertising and engagement. Required Skills for the Position ? Strong work ethic and integrity ? Initiative, reliability, dependability, resourcefulness, and a 'can-do' attitude ? Extremely organized, and high attention to detail ? Excellent written and verbal communication ? Computer literacy, with the ability to learn new platforms quickly ? Strong ability to prioritize and multitask in a fast-paced environment ? Positive, friendly, cheerful, and professional demeanor ? Ability to build rapport with both customers and team members ? Sound judgement, intuition, and decision-making skills ? Confidence, with the ability to take instruction and be coached ? Stable high-speed internet and a dedicated workspace free of noise and distractions Job Type: Part-time Pay: $18.00 - $22.00 per hour Benefits: ? On-the-job training ? Paid time off ? Work from home Shift: ? Day shift ? Evening shift Work Location: Remote