Transforming Retail Technology with Starbucks: Join Our Team as a Systems Analyst Lead
Starbucks is on a mission to revolutionize the retail technology landscape, and we're seeking a seasoned Systems Analyst Lead to drive this transformation. As a key member of our Retail Infrastructure Technology Lifecycle Installation (RITLI) team, you will play a pivotal role in supporting the installation of new technology hardware lifecycle initiatives for North America company-owned stores. If you're passionate about leveraging technology to enhance customer experiences and drive business success, we invite you to join our dynamic team.
About Starbucks and Our Commitment to Innovation
From its inception, Starbucks has been driven by a passion to not only celebrate coffee but also to foster a sense of connection among its customers. As a company, we've been at the forefront of developing extraordinary leaders who share this passion and are guided by their service to others. Our commitment to innovation is reflected in our continuous efforts to leverage technology to enhance customer experiences, improve operational efficiency, and drive business growth.
Key Responsibilities: Driving Technology Excellence in Retail
As a Systems Analyst Lead - Digital Display Platform, you will be responsible for:
- Supporting the installation of new retail technology by validating SOW requirements and deliverables of all lifecycle project installations.
- Onboarding new lifecycle projects under Retail Infrastructure Technology for existing Starbucks stores in the US and Canada.
- Providing and creating call queue reporting and analytics using AWS (Amazon Connect).
- Partnering closely with key stakeholders to resolve issues, identify process improvements, and address concerns related to lifecycle project installations.
- Proactively identifying and assessing improvement opportunities to drive productivity, efficiency, and cost savings.
- Leveraging an Agile mindset and continuous improvement practices to create efficiencies across team processes.
- Leading assigned projects with a clear understanding of business and technology context.
- Ensuring that lifecycle project status reports are relevant, transparent, and add value using tools like ServiceNow, Power BI, and Tableau.
- Partnering with IT and business hiring managers to ensure that projects have the necessary skillsets and resources.
- Serving as a subject matter expert on lifecycle technology being installed as a project for existing locations.
Configuration, Installation, and Production Support
In this role, you will also be responsible for:
- Overseeing application and hardware configuration in support of technology delivery initiatives.
- Partnering with Technology Products and Services on new technology POCs and installation documentation.
- Developing and refining processes for hardware checkout testing efforts.
- Utilizing ServiceNow and other systems to track progress and report to leadership.
- Providing technical training for onboarding new RITLI team members.
- Demonstrating system proficiency and performing root cause analysis and assessing issue trends.
- Coordinating issue resolution with vendors and cross-functional teams.
Leadership and Collaboration
As a Systems Analyst Lead, you will:
- Partner with key stakeholders to propose solutions and improvements pertaining to retail technology lifecycle installations.
- Work effectively in a self-directed manner with minimal direction from leadership.
- Lead smaller streams of work and interface across all organization levels comfortably.
- Generate new ideas and influence decisions within and outside the team.
- Mentor team members and peers in developing required technical skills, functional knowledge, and business acumen.
Qualifications and Requirements
Basic Qualifications
- Minimum of five years' experience as a Retail Technology Support Analyst, with at least one year in an IT or software development setting.
- Experience using Agile methodology or mindset.
- Bachelor's Degree or relevant experience.
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes.
Preferred Qualifications
- Demonstrated working knowledge of all facets of retail hardware and technology operations.
- Strong knowledge of hardware configuration and key integration points of relevant applications/modules/platforms.
- Working understanding of continuous improvement mindset and methodologies.
- Ability to couple technology expertise with deep understanding of business operations.
- Previous Field Service Technician Installation Experience.
What We Offer: A Comprehensive Benefits Package and Opportunities for Growth
At Starbucks, we're committed to offering a comprehensive compensation and benefits package that includes:
- Competitive pay.
- 100% tuition coverage through our Starbucks College Achievement Plan.
- Health coverage with a variety of plans to choose from.
- Stock and savings programs like our equity reward program, Bean Stock.
- Flexible scheduling and opportunities for paid time off.
We also offer a flexible workplace that allows for hybrid work, with the opportunity to work remotely up to two days per week for partners based in the greater Seattle area.
Join Our Team and Inspire with Every Cup
If you're a motivated and experienced Systems Analyst Lead looking to drive technology excellence in retail, we invite you to join our team. At Starbucks, we're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that this enables us to better meet our mission and values while serving customers throughout our global communities.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to offering reasonable accommodations to job applicants with disabilities.
Ready to take the next step in your career? Apply now and join our team of innovators and leaders in retail technology!
Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply today and start your journey with Starbucks!
Apply Now