About the position
Supervises personnel responsible for the daily operations as they relate to Hospital access services departments/programs. Coordinates efforts among clinical personnel, case managers, administrative and support staff as needed.
Responsibilities
• Promotes Patient Access Services department goals by selecting, motivating, and training capable team members.
• Leads the activities of assigned Patient Access team members by communicating and providing guidance toward achieving department objectives.
• Supervises the department’s day-to-day operations as they relate to Hospital billing, registration, admitting, and office management, as applicable.
• Supervises, hires, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner.
• Analyzes, recommends, implements, and monitors approved work-flow changes; processes payroll maintaining employee records and work schedules while ensuring adequate coverage at all times.
• Works with clinical personnel in obtaining authorizations and contacts insurance companies as needed.
• Ensures compliance with regulations as they pertain to completion and filing of death certificates and termination certificates.
• Maintains daily workflow in order to expedite processing while ensuring quality, accuracy, and customer service.
• Monitors the inpatient and outpatient registrations for quality assurance.
• Responds to concerns of patients, families, physicians, and staff.
• Recommends procedural and system changes to improve operational quality and efficiency; actively participates in process improvement projects.
• Performs related duties as required.
Requirements
• Associate's Degree required, or equivalent combination of education and related experience.
• 4-6 years of relevant experience and 0-2 years of leadership / management experience, required.
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