? Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. ? Secure payment; verify and adjust billing. ? Activate and file room keys. ? Process all guest requests and relay messages. ? Print contingency lists to have a record of all guests in case of emergency. ? Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. ? Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. ? Run and review daily reports/logs. ? Complete designated cashier and closing reports in the computer system. ? Accept and record wake-up call requests and deliver to appropriate department. ? Count bank at beginning and end of shift; secure bank. ? Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. ? Notify Loss Prevention/Security of any guest reports of theft. ? Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager ? Ensure uniform and personal appearances are clean and professional ? Maintain confidentiality of proprietary information protect company assets. ? Welcome and acknowledge all guests according to company standards. ? Anticipate and address guests' service needs ? Assist individuals with disabilities ? Thank guests with genuine appreciation. ? Speak with others using clear and professional language ? Answer telephones using appropriate etiquette. ? Develop and maintain positive working relationships with others ? Support team to reach common goals. ? Comply with quality assurance expectations and standards. ? Stand, sit, or walk for an extended period of time. ? Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. ? Perform other reasonable job duties as requested by Supervisors. ? Drug test and background check may be required