Job Highlights:
- Location: Columbia, South Carolina (On-site)
- Start Date: Immediate openings available
- Compensation: Competitive salary and comprehensive benefits package
- Company: Teleperformance (Global leader in digital business services)
- Position: Customer Support Specialist
About Teleperformance
Teleperformance is a global, digital business services company that delivers innovative solutions to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 passionate and inspired people speaking more than 300 languages, we are a force for good in supporting our communities, clients, and the environment.
Benefits of Working with Teleperformance
- Paid Training to help you succeed
- Competitive Wages and comprehensive benefits package (Medical, Dental, Vision, 401k, and more)
- Paid Time Off and employee wellness programs
- Opportunities for growth and career advancement
Job Description
As a Customer Support Specialist, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. Your main responsibility will be to provide excellent customer service, handle customer inquiries, and resolve issues on the first call.
Responsibilities:
- Handle and respond to customer inquiries in a professional and courteous manner
- Provide excellent customer service through active listening and proactive issue resolution
- Work with confidential customer information and treat it sensitively
- Appropriately communicate with customers and internal stakeholders
Requirements:
- Proficient in Spanish and English
- 6 months of customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems and Windows operating systems
- Proven oral and written communication skills
- Logical problem-solving skills and ability to work in a fast-paced environment
- Availability to work various shifts
Why Join Teleperformance?
At Teleperformance, we are committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe in providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
Apply Now!
If you are a motivated and customer-focused individual looking for a new challenge, we want to hear from you! Apply Now
Apply Now