Ecommerce Customer Service Manager (Amazon & Shopify) (Remote)

We?re on the lookout for a results-oriented Ecommerce Customer Service & Sales Manager who excels in delivering exceptional customer experiences and driving sales conversions. If you?re an Amazon and Shopify pro with a sharp focus on Customer Satisfaction (CSAT) and conversion rates, and have familiarity with tools like Re:amaze, this is your chance to shine! What You?ll Do ? Lead the Team: Inspire, manage, and develop a high-performing customer service team to deliver top-notch support and ensure every interaction drives satisfaction and results. ? Boost Customer Satisfaction (CSAT): Monitor and improve customer happiness by resolving inquiries quickly, accurately, and with a personal touch. ? Drive Conversion Rates: Leverage customer interactions to identify upselling and cross-selling opportunities, turning inquiries into revenue. ? Fulfillment Operations: Ensure smooth order processing, shipping, and returns, maintaining service excellence across Amazon and Shopify platforms. ? Optimize Processes: Use insights and feedback to refine workflows, enhance efficiency, and improve overall customer service and sales outcomes. ? Be a Platform Pro: Utilize Amazon Seller Central, Shopify, and customer service tools like Re:amaze to streamline operations and resolve challenges. ? Metrics-Driven Excellence: Analyze CSAT, conversion rates, and other key performance indicators (KPIs) to measure and improve team success. ? Collaborate Cross-Functionally: Partner with marketing, operations, and inventory teams to deliver seamless customer journeys and align service with sales goals. ? Policy Compliance: Stay updated with Amazon and Shopify policies to maintain account health and operational integrity. What You Bring to the Table ? Experience: ? 5 years in customer service and fulfillment with a focus on Amazon and Shopify platforms. ? A track record of driving sales and improving customer satisfaction. ? Skills: ? Proficiency in tools like Re:amaze is a strong plus. ? Exceptional written and spoken English communication skills. ? Strong analytical skills for tracking and improving CSAT and conversion rates. ? Attributes: ? A customer-first mindset with a keen eye for sales opportunities. ? Highly organized with strong leadership skills. ? Adaptable and thrives in a fast-paced environment. Why Join Us? ? Growth Opportunities: Take charge of a key role in a rapidly expanding ecommerce business. ? Make an Impact: Play a pivotal part in ensuring customer satisfaction and driving revenue. ? Innovative Team: Join a supportive, forward-thinking environment that values your contributions. Ready to Lead the Charge? If you?re passionate about creating exceptional customer experience and driving sales, we?d love to hear from you!