Responsible for contributing to the mission and vision of the Company by serving as a primary Human Resources (HR) point-of-contact for Company employees. Provides quality support services of escalated Human Resources issues to Company employees with a high degree of customer satisfaction, expertise and timeliness.
Requirements
• Provides consultation to domestic and international Company employees, People Leaders & Human Resources Professionals on all human resources related inquiries and business process transactions.
• Understands and stays up to date on core Employee, HR, and Senior Leader Business Processes.
• Collaborates with internal and external teams on escalated and/or complex matters, process/service improvements, innovative solutions and policy changes including but not limited to: HR Service Delivery, Centers of Excellence, and local Business Partners.
• Effectively resolves pay related issues by identifying the root cause and partnering with Payroll, Tax, and other teams as necessary.
• Supports Tier 1 and new teammates by providing guidance and education on relevant content and complex and/or escalated matters. Leads team support of new services and projects as assigned.
• Processes fulfillment requests including but not limited to Termination Packets, Leave of Absence Courtesy Services Letters, and Subpoena Requests and Fulfillment.
• Supports severance and I-9 business processes across divisions, headquarters and business units.
• Transacts on enterprise corrections, rescind, and change of in progress and completed business processes including employee data changes. Validates Human Resources data integrity during auditing.
• Oversees Human Resources Service Delivery concierge programs, e.g. Military, Frontline Shadow Coordination.
• Influences the enhancement of Human Resources Service Delivery processes and practices.
• Investigates unique/complex HR-related issues that are outside the scope of basic training and resolves those directly with employees, HR and local management in accordance with SLAs.
Benefits
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
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