8am is a company focused on providing innovative software and payment solutions for law firms and professional service organizations. The Solutions Consultant will act as a trusted advisor, partnering with sales teams to deliver tailored solutions that meet customer needs and drive revenue growth.
Responsibilities
- Partner with Account Executives to uncover customer objectives, workflows and technical requirements
- Translate business challenges into solution recommendations and demonstrate how 8am's software solutions drive measurable business value
- Deliver tailored product demonstrations, proof-of-concept and solution-oriented presentations that highlight ROI, compliance and operational efficiencies
- Serve as the subject matter expert (SME) on 8am's suite of software and payment related applications
- Uniquely understand and empathize with our customer's problems and pain points with the ability to demonstrate and communicate the unique value our solutions have to offer
- Anticipate and address technical questions during the sales cycle with clarity and confidence
- Utilize industry knowledge and expertise to craft custom demonstrations and value propositions by practice area, segment and persona
- Own product engagement with customers during the trial phase. Communicate 8am's value based on activities and work with customers on any identified issues or concerns to a successful conclusion
- Provide competitive intelligence and positioning strategies that differentiate 8am in the market
- Collaborate with sales leadership to develop playbooks, demo scripts, presentation materials and templates that scale across the sales organization
- Train and mentor sales reps on product knowledge, discovery techniques and demo execution
- Maintain accurate notes and feedback in CRM regarding customer input both for wins and losses
- Influence product roadmap and go-to-market positioning with insights from complex sales cycles
- Proactively engage and communicate with customers and software business/technical team regarding feedback, integrations and market
- Stay up to date on industry trends, competitor solutions and emerging fintech/legal tech developments
- Use industry knowledge to guide sales conversations and strengthen 8am's position as a thought leader in payments for professional services
Skills
- Bachelor's degree preferred
- 1-3 years in pre-sales consulting, technical sales or sales engineering in Saas, fintech or payments
- Ability to clearly communicate technical information
- Ability to autonomously manage ambiguous situations
- Strong interest in learning new and challenging platforms
- Familiarity with security, compliance and integration concerns common to small to medium sized professional service providers
- Technical skills combined with significant social prowess
- Genuine passion for customer service and support
- Deep understanding of merchant processing including interchange, compliance (PCI, AML, data security) and integrations with practice management systems
- Comfort conducting demos and participating on calls for extended period of times
- Experience working in a Salesforce environment with an understanding of the platform, users, and the partner ecosystem required
- Experience with sales methodologies such as Sandler, MEDDICC or Challenger
- Ability to thrive in a dynamic, fast-paced environment and quickly acquire new skills
- Prior experience in the legal industry (paralegal, office admin, legal ops, etc.) strongly preferred
- This position is preferred to sit in Austin, TX
Benefits
- Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
- Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
- Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
- Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
- Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
- Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
- Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.
Company Overview
8am helps legal, accounting, and client-focused professionals simplify operations, ensure compliance, and fuel growth. It was founded in 2005, and is headquartered in Austin, Texas, USA, with a workforce of 501-1000 employees. Its website is https://www.8am.com.
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