Microsoft is seeking a Senior Technical Support Advisor to build trust and confidence for customers through a seamless support experience. This role focuses on complex technical issues within the Customer Service & Support (CSS) team, leveraging AI and Microsoft’s products/services. The company prioritizes a growth mindset, collaboration, and inclusive culture. The position offers flexibility, working 100% remotely.
Requirements
- 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
- 3+ years of prior product, customer support and/or technical support experience
- Technical depth in the current technology and willingness to learn new skills
- Deep knowledge of cloud offerings like M365, Exchange Online, OWA, Outlook for MAC, Outlook for Windows and the New Outlook
- Understanding of Identity solutions like ADFS, DirSync/AADSync and Single Sign-On
- Understanding of different cloud models like IAAS, PAAS and SAAS
- Troubleshooting basic connectivity issues
- Familiarity with Active Directory, Security, OS Internals concepts
- Networking :Understanding of networking concepts including IP Addressing, Subnetting, Routing, NAT, DNS, DHCP, ARP, VPN technologies
Benefits
- Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Originally posted on Himalayas
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