Job Description:
• Mentor a team of Junior and Systems Engineers
• Perform IT Support services to users onsite
• Use of a ticketing system to manage support queries
• Maintain documentation and comply with rules and guidelines of the organization
• Adherence to strict change control procedures
Requirements:
• 3 or more years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
• End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
• Strong verbal and written communication skills
• Ability to balance projects, support tickets, and R&D initiatives
• Significant experience with Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
• Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy
• Exposure to/ability to support workloads in Azure
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
• Experience working in an MSP environment
Benefits:
• Competitive salary
• Comprehensive benefits
• Professional development opportunities