Job Description:
• Serve as the primary client-facing consultant for Salesforce Marketing Cloud Engagement projects.
• Lead and facilitate discovery sessions to gather and define business and technical requirements.
• Translate business needs into scalable and maintainable Marketing Cloud solutions.
• Configure and implement Salesforce Marketing Cloud features.
• Design and configure customer journeys, data extensions, automations, and triggered sends.
• Create solution documentation, business requirements documents (BRDs), and technical specifications.
• Work with engineers and technical consultants to ensure requirements are clearly communicated and delivered accurately.
• Provide strategic guidance on data modeling, segmentation, and personalization tactics.
• Train and support client stakeholders on Marketing Cloud functionality as needed.
Requirements:
• 4–6 years of experience in a client-facing role, preferably within a consulting or agency environment.
• 3+ years of hands-on experience with Salesforce Marketing Cloud Engagement.
• Proven ability to lead client meetings and translate business goals into Marketing Cloud configurations.
• Experience configuring:
• Email Studio, Mobile Studio, and Advertising Studio
• Journey Builder and Automation Studio
• Marketing Cloud Connect with Salesforce CRM
• Data Designer and Contact Builder
• Data Cloud
• Strong documentation and communication skills; ability to produce business requirements, configuration workbooks, and solution designs.
• Ability to manage multiple projects and priorities while maintaining client satisfaction.
Benefits:
• Competitive health, dental, and vision coverage, HSA and FSA accounts, life and disability insurance, fertility and family planning benefits, and employee assistance and discount programs
• 11 paid federal holidays and flexible unlimited time off (UTO)
• Generous 401(k) matching with immediate vesting
• Flexible career paths – our career tracks provide advancement, mobility, and flexibility as you continue to grow with us
• A healthy environment where we value unique experiences, and care about everything that makes you, you.
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