Unlock Your Potential and Shape the Future of Customer Service with Us! We're seeking a highly skilled and innovative Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. As a key member of our team, you will play a vital role in delivering exceptional training experiences that drive long-term success and growth.
Our remote office offers a state-of-the-art and comfortable workspace, and we're committed to providing a competitive salary, comprehensive benefits, and a collaborative environment that fosters professional development and innovation.
We're looking for a seasoned Learning Specialist who is passionate about creating optimal adult learning environments, both in-person and virtually. As a Senior Learning Specialist, you will lead and support a team of up to 30 Customer Support Associates, providing coaching, development, performance management, and engagement opportunities that drive success.
Your primary focus will be on delivering diverse training programs, including self-directed, instructor-led, virtual, and experiential learning experiences. You will utilize quantitative and qualitative data to identify training and coaching needs, and leverage effective training techniques to engage associates and manage learning sessions.
As a Senior Learning Specialist, you will be an expert in articulating the Amazon mission, Contact Tenets, and Leadership Principles, and will drive initiatives and programs that continuously improve the training experience. Your key responsibilities will include:
This is a fantastic opportunity to grow your career with a dynamic and innovative company. If you have the skills and passion we're looking for, please submit your application today.
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