Job Description:
• Manage a select portfolio of sophisticated, enterprise-level clients across global services
• Nurture and grow existing relationships with focus on retention and satisfaction
• Coordinate onboarding, service delivery, and regular strategic reviews
• Partner with Operations, Product, and Client Solutions teams for global service delivery
• Translate client needs into operational priorities and track follow-through
• Identify opportunities to expand service utilization within existing accounts
• Track and report KPIs, SLAs, and client satisfaction metrics
• Contribute to best practices and scalable processes for enterprise client success
Requirements:
• Bachelor’s degree (or equivalent) required
• 6–8 years in client success, account management, or strategic relationship roles—preferably in IP enforcement, legal services, SaaS, or professional services
• Demonstrated experience managing complex, enterprise-level global accounts
• Strong organizational skills with the ability to operate across multiple time zones
• Exceptional interpersonal and communication skills, with the ability to build trust with senior stakeholders
• Strategic thinker with a client-first mindset and proven track record of driving retention and satisfaction
• Experience working in a distributed, cross-functional environment
• Proficiency with CRM systems and reporting tools
• CTIPS Certification preferred
Benefits:
• flexible work environment
• comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families
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Apply Now