Join the Team That's Changing the Game in Digital Payments
At American Express, we're on a mission to provide the world's best customer experience every day. Our Digital Labs team is at the forefront of innovation, developing cutting-edge digital payment and financial services products that make a meaningful difference in our customers' lives. We're seeking a highly skilled Senior Associate - Digital Product Management to join our Google Chrome Payments product team and help shape the future of digital payments.
About American Express and Our Culture
With a rich history spanning over a century, American Express has established itself as a leader in the financial services industry. Our company is built on a foundation of integrity, respect, and a commitment to delivering exceptional customer experiences. We're a diverse and inclusive workplace where everyone is seen, heard, and feels like they belong. Our culture is centered around our company values and powerful backing promise, which guides everything we do.
The Role: Senior Associate - Digital Product Management
As a Senior Associate - Digital Product Management, you will play a critical role in defining and delivering features for our Google Chrome Payments product. You'll work closely with a team of engineers to develop robust user stories and acceptance criteria, ensuring that our products meet the highest standards of quality and customer satisfaction. Your responsibilities will include:
- Delivering against the Google x Amex product roadmap, features, and backlog for delivery to market
- Owning and defining Google data transformation workstreams, partnering with internal data teams to identify opportunities to enhance data availability and glean insights on our products
- Partnering closely with a team of engineers, defining robust user stories and acceptance criteria to deliver features
- Working cross-functionally with business development, internal colleagues, and external partners to shepherd products through the development process, advocating to create the best outcomes
- Identifying industry trends, leveraging data, and drawing insights from customer feedback to continuously improve the product and refine the backlog
Essential Qualifications
To succeed in this role, you'll need:
- A passion for outstanding products and services, with the ability to empathize with customers and articulate product functionality
- Experience partnering with engineering and the product development process; known as a business person who can talk tech
- Detail-oriented, with the ability to identify key questions, make product decisions, and assess how pieces of the puzzle interact and affect the overall project
- Excellent communication and relationship skills, with the ability to engage, influence, and inspire partners to drive teamwork and deliver results
- Curiosity to know how things work and the ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and strong bias toward action
Preferred Qualifications
We'd love to see:
- 3+ years of Digital Product Management experience
- Experience in conducting data analysis and synthesis from product experimentation, user research, and product performance, and using findings to inform a product roadmap
- A track record of delivering high-quality products and features that drive meaningful customer outcomes
What We Offer
At American Express, we're committed to supporting our colleagues' holistic well-being. Our benefits and programs include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Career Growth Opportunities and Learning Benefits
At American Express, we're committed to helping our colleagues grow and develop their skills. We offer:
- Opportunities for career advancement and professional growth
- Training and development programs to help you build new skills
- Mentorship and coaching to support your career goals
- A culture of innovation and experimentation, where you can try new things and learn from your mistakes
Work Environment and Company Culture Highlights
Our work environment is designed to support collaboration, creativity, and productivity. We offer:
- A flexible working model that allows you to work from anywhere
- State-of-the-art technology and tools to help you do your best work
- A diverse and inclusive workplace where everyone is seen, heard, and feels like they belong
- Opportunities to connect with colleagues and build meaningful relationships
Compensation and Perks
We offer a competitive salary range of $60,000 to $110,000 annually, plus bonus and benefits. Our compensation package is designed to support your financial well-being and help you achieve your career goals.
How to Apply
If you're ready to join a team that's changing the game in digital payments, apply now! We can't wait to hear from you.
Apply Now
Equal Opportunity Employer
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
US Job Seekers/Employees
Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Apply Now