Who We Are
Goodway Group is one of AdAge's 2025's BEST PLACES TO WORK! As an independent and remote-first media and marketing services firm with a 90+ year history,
Goodway Group has the security of an established company combined with a start-up feel. With leading data-driven and technology-enabled digital media and marketing services firm with teams in the U.S. and the UK, our diverse team of digital strategists, media practitioners, technologists and data scientists have won the most prestigious awards for innovative marketing technology, impactful work and inclusive remote-first places to work including being honored as a multiyear winner in Ad Age Best Places to Work, Ad Exchanger's Best Use of Technology by an Agency Award and two MarTech Breakthrough Awards and a certified service partner to The Trade Desk.
Please note before applying: We prefer someone who lives in the Tampa/Orlando area. This role will be required to travel to Publix Headquarters in Lakeland, FL from time to time.
Goodway Group is seeking a Senior Account Manager, Client Experience, to oversee day-to-day campaign execution and client service for our client’s Shopper Marketing program. This role will partner with CPG brand clients, ensuring campaigns are flawlessly executed, reporting is accurate, and deliverables are met on time. The Senior Account Manager will be highly organized, process-oriented, and proactive in solving client and workflow challenges.
What You Will Do
Client Management
- Serve as the day-to-day point of contact for assigned brand partners, ensuring consistent communication and trust.
- Proactively manage campaign deliverables and anticipate client needs before issues arise.
- Contribute to strategic conversations about campaign planning, execution, and reporting.
Operational Efficiency
- Oversee campaign set-up, trafficking, and reporting with exceptional attention to detail.
- Maintain process consistency across campaign workflows, leveraging project management tools.
- Identify workflow inefficiencies and partner with internal stakeholders to implement solutions.
Cross-Functional Collaboration
- Collaborate with analytics, planning, creative, and activation teams to ensure campaign objectives are met.
- Interpret client requests and translate them into actionable deliverables for internal teams.
- Actively participate in internal and external calls, keeping all stakeholders informed.
Growth Development
- Support the Associate Director and Director in identifying upsell opportunities.
- Demonstrate a growth mindset by continuously learning and applying industry knowledge.
Who You Are
- 4+ years of experience in account management, client service, or digital/omnichannel media.
- Proven ability to manage multiple client deliverables with accuracy and timeliness.
- Exceptional organizational and project management skills; proactive problem-solving mindset.
- Strong communication skills, both written and verbal, with proven ability to manage client relationships.
- Experience with reporting and campaign management tools.
- Bachelor’s degree or equivalent experience required.
Check us out at www.goodwaygroup.com to learn more!
If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you've not done, please apply anyway! Goodway Group is 70% Female! We realize that men tend to apply for jobs when they can meet around 60% of the requirements for the role, where women tend to only apply when they know they meet 100% of the requirements.
Goodway Group is human-first, constantly working to become more inclusive and to make sure our employee population reflects our desire to constantly add to our diversity in all ways. We want applications from everyone, regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status.
Originally posted on Himalayas
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