**Join arenaflex's dynamic team as a Seasonal Customer Service Representative and make a meaningful impact in the lives of our members.**
**About arenaflex:**
arenaflex is a leading healthcare company dedicated to helping people get the medicine they need to feel better and live well. Our mission is to provide exceptional customer service, ensuring that our members receive the support and assistance they need to navigate the healthcare system. As a Seasonal Customer Service Representative, you will be an integral part of our 100% remote Contact Center team, working from the comfort of your own home.
**Job Summary:**
We are seeking highly motivated and customer-focused individuals to join our Seasonal Customer Service Representative team. As a Seasonal Member Service Specialist, you will be responsible for answering and handling incoming calls from arenaflex members, pharmacies, and doctors' offices. Your primary goal will be to provide exceptional support and assistance to our callers, helping them get the medicine they need to feel better and live well.
**Key Responsibilities:**
* Answer and handle incoming calls from arenaflex members, pharmacies, and doctors' offices
* Investigate and resolve member inquiries in a timely manner or escalate to appropriate team members
* Adhere to and reinforce arenaflex and departmental standard operating procedures and training guidelines specific to HIPAA
* Provide exceptional customer service, ensuring that our members receive the support and assistance they need
* Other duties as assigned
**What arenaflex Offers:**
* Competitive hourly rate of $17.00/hour
* Opportunity to work from home in a remote setting
* Highly structured work environment
* Transferable skills within arenaflex or within the healthcare field
* Opportunities to grow your career within arenaflex, including being hired on full time
* 40-hour work week (potential overtime)
* All equipment is provided and shipped directly to your place of residence
* Highly structured work environment
* Opportunities to grow your career within arenaflex, including being hired on full time
**Requirements:**
* High School Diploma or GED is required
* 1 year of customer service experience
* Must be eligible to work in the United States without need for work visa or residency sponsorship
* Dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier)
* Ability to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
* Ability to adhere to a pre-determined schedule, including planned rest & meal breaks
* Dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
* Availability for a 6 to 8 week training class
**Preferred Qualifications:**
* Call center experience
* Call center experience in the Healthcare industry
* Work from home (remote) experience
* Fluency in Spanish
**Minimum Physical Job Requirements:**
* Ability to sit 6 or more hours per day
* Occasionally required to stand, walk and stoop, kneel, and crouch
* Ability to work a flexible schedule including evenings, weekends, holidays, overtime
* Ability to work with a set, pre-determined break and lunch schedule
**Reporting Structure:**
* Reports to Supervisor in the Contact Center
**arenaflex is an Equal Opportunity Employer:**
We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
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