Great Lakes Medical Imaging is seeking a Patient Service Representative for their Scheduling Team. This role involves scheduling appointments across multiple sites in a fast-paced call center environment while maintaining effective communication and exemplary patient care.
Responsibilities
- Receive inbound calls using a multi-line telephone system for the purposes of:
- Scheduling exams at one of five GLMI locations
- Screening and directing telephone calls to the appropriate person in an efficient manner
- Make outbound phone calls using a multi-line telephone system for the purposes of:
- Fulfilling requests to schedule exams from physician offices and patients
- Schedules all exams according to the availability of the various departments
- Verifies the patient's insurance provider and obtains prior authorization information
- Communicates information to patients regarding test preparations, time of patients scheduled arrival, and any other instructional information as needed
- Enters notes/comments within the patient's chart for the purposes of internal communication
- Acquires necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel
- Assists in managing voicemail messages
- Log into the phone queue at the beginning of shift and logging out at the end of scheduled shift. Indicating within the phone app throughout your shift if you are available or away from your desk
- Routing and sorting documents within our digital fax tank
- Access and utilize other medical based systems as assigned
- Perform other related duties as assigned
- Overtime opportunities may be available as needed
Skills
- High School Diploma or Equivalent
- Prior administrative experience helpful
- Ability to perform each duty as listed above
- Strong computer skills including use of information systems and Google based programs
- Problem solving skills
- Strong oral communication skills including both phone and in person
- Strong customer service skills and diplomacy
- Sitting, Standing, keyboard use for long periods of time
- May be asked to lift up to 25 pounds
- Ability to listen and communicate with patients face to face or over the phone
- Will be required to read, write, work in a fast-paced office setting
- Ability to make decisions and think quickly
- Must have mental and physical capabilities to perform all tasks listed above
- Experience in radiology or medical terminology preferred
Company Overview
Great Lakes Medical Imaging is the premier diagnostic imaging services provider in Western New York. It was founded in 2003, and is headquartered in Williamsville, Virginia, USA, with a workforce of 51-200 employees. Its website is https://greatlakesmedicalimaging.com/.Company H1B Sponsorship
Great Lakes Medical Imaging has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 1 in 2023, 1 in 2022, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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