Key Responsibilities:
Architecture & Solution Design
• Design end-to-end solutions leveraging:
• Salesforce CPQ
• Revenue Cloud
• Sales Cloud
• Experience Cloud
• Architect scalable quote-to-cash (Q2C) and lead-to-revenue solutions.
• Define integration architecture with ERP, billing, tax engines, payment gateways, and third-party systems.
• Ensure governance, security, data integrity, and performance optimization.
Salesforce CPQ & Revenue Cloud
• Lead full lifecycle implementations of CPQ and advanced pricing models.
• Architect complex:
• Product bundling & configuration rules
• Pricing rules & discount schedules
• Multi-currency & multi-entity setups
• Subscription lifecycle management
• Design advanced approvals and revenue recognition integrations.
• Implement automated renewals, amendments, and contract lifecycle workflows.
Sales Cloud
• Architect enterprise sales processes including:
• Lead management
• Opportunity management
• Forecasting & territory management
• Pipeline visibility & analytics
• Implement automation using Flows, Apex, and Lightning Components.
• Enable AI-driven insights (Einstein capabilities where applicable).
Experience Cloud
• Architect partner and customer portals using Experience Cloud.
• Design secure sharing models and role hierarchies.
• Enable self-service quoting, order tracking, and case management.
• Optimize UX and performance for external users.
Integration & Technical Leadership
• Design API-led integration patterns (REST/SOAP/Middleware).
• Work with Mulesoft or other integration platforms.
• Lead DevOps strategy (CI/CD, source control, scratch org strategy).
• Conduct code reviews and enforce best practices.
• Provide technical mentorship to developers and admins.
Required Qualifications:
• 10+ years of CRM experience;
• 5+ years in Salesforce architecture.
• 3+ years hands-on experience with:
• Salesforce CPQ
• Revenue Cloud
• Strong expertise in Apex, LWC, Flows, and integration frameworks.
• Experience with enterprise ERP integrations (SAP/Oracle/NetSuite).
• Deep understanding of quote-to-cash processes.
Preferred Certifications
• Salesforce Certified Technical Architect (CTA)
• Salesforce CPQ Specialist
• Salesforce Application Architect
• Salesforce System Architect
• Sales Cloud Consultant
• Experience Cloud Consultant
Soft Skills
• Strong stakeholder communication skills.
• Ability to translate business requirements into scalable solutions.
• Leadership and team mentoring capabilities.
• Strategic mindset with hands-on technical ability.
Nice to Have
• Experience in subscription-based business models (SaaS).
• Knowledge of Revenue Recognition standards (ASC 606 / IFRS 15).
• Exposure to Marketing, SaaS, or Financial Services industries.